The SERU training course (Safety, Equality, and Regularity Understanding) offered by Transport for London (TfL) is an essential course for those who work in the transport industry, including PCO drivers, particularly in the London region. The course is designed to provide participants with the necessary knowledge and skills to ensure that they can deliver safe, reliable and accessible services to all members of the public.
The SERU training course is divided into three modules: Safety, Equality, and Regularity. Each module focuses on a specific area of the transport industry and provides participants with the necessary information to ensure that they can carry out their duties effectively.
The Safety module covers topics such as hazard identification, risk assessment, and control measures. Participants learn about the importance of following safety protocols, such as wearing personal protective equipment (PPE), following safe driving practices, and maintaining a safe working environment.
The Equality module focuses on ensuring that all passengers, regardless of their age, gender, ethnicity, religion, disability, or sexual orientation, are treated with respect and dignity. Participants learn about the various laws and regulations that protect passengers from discrimination, and the importance of providing accessible services to those with disabilities.
The Regularity module covers topics such as punctuality, reliability, and customer service. Participants learn about the importance of delivering services on time, the importance of providing clear and accurate information to passengers, and the benefits of providing excellent customer service.
Overall, the SERU training course is an excellent way for those working in the transport industry to develop their knowledge and skills in key areas such as safety, equality, and regularity. It helps to ensure that all transport services are delivered to the highest standards, and that all passengers are treated with respect and dignity.
Transport for London (TfL) is committed to providing high-quality training to those working in the transport industry. The SERU training course is just one of the many courses that TfL offers to help improve the skills and knowledge of transport workers. If you are interested in taking the SERU training course, you can contact TfL directly or visit their website for more information.
For more information on PCO Drivers and SERU Training contact PCO Licence East London
